Thank you for your promo response in this regard. I am please to hear that a replacement will be issued. I must add that Barr the item in question, the products and indeed customer service have been exceptional and I will certainly be a returning customer in the future. Kind regards Mr. K Leneghan
FAO Sales- Carlisle Brass/ Premier Door Handles
Thank you for sorting out the brackets for my towel rail order, which arrived safely today. I would just like to record that it was very much appreciated the way you handled the situation by going the 'extra mile' to sort the problem.
It is always pleasing to come across people who are conscientious in their work.
You are an asset to your company. I would just like to add that I have received excellent service also from your stockist/internet supplier, Premier Door Handles, Livingston. Rgrds Geoff
The Door handles have been received and fitted thankyou and very good they look too. I've been very impressed with the level of service provided and wouldn't hesitate to recommend you or use you myself again in the future. All communications have been accurate and items packaged very well. Thanks again Nigel Storer
Excellent service. Ordered Monday, delivered Wednesday. Well done the team. It is a pleasure to do business with a company who do the job with such precision. If only others had a similar philosophy, I would be dispensing compliments like snowflakes, unfortunately the really great companies, like yours, are few and far between which simply increases my joy when I find one. Thank you again for your excellent service. Regards, Godfrey Dickson.
Thank you , received the goods I ordered, just to say the service was great , and the lady on the phone was also great , didn't have a clue wat I needed, thank you . Sharon.
We are very pleased with our purchase and have just ordered a further handle pair and associated lever latch. They look lovely on our oak doors! Thank you, Katrina
Thank you so much for your expedited response. Your outstanding customer service is very much appreciated. Naomi
Prompt, courteous, inexpensive and reliable. I'll use Premier Door Handles again. Excellent on all fronts. Very impressed. SJP Hep Lifestyle Ltd Cornwall
Thank yo for the prompt delivery and helpful information from the sales person on the telephone. The colour shown in the catalogue and on line did not accurately reflect the actual colour but the sales person assured us we were purchasing the correct colour to match previous purchases. , have just recommended your company to others, who are building their own home Thank you . Sandra
Arrived safely this morning. Excellent service. Many thanks, Robert Bowen.
The handles arrived today, just as you forecast and are fine: your price was also good, much better than our local stockist. I imagine we shall be back for more, as we have quite a few and they are getting a bit tarnished in some places! Regards, Malcolm
Thank you for my order of four sets of brass door handles. They arrived today, Fitted them and I am very pleased with the service I have received and quality of the handles. I will definitely purchase from you again in the future. Regards. Ian Sayers.
Door handles etc, I ordered, arrived on Tuesday as stated. Brilliant! The lady I spoke to when ordering was extremely helpful, checked stock level, called me back within 10mins, took my order, asked all the right questions. Very efficient and with a delightful manner, to boot. Great service, will recommend and will buy from you again. Big thanks. Ian
Door handles received today in good order. Good to do business with you. Kind regards Alan
Thank you for the excellent service, the door knobs and accessories arrived on the day expected. The parcel was well packed. Carlisle Brass products are always of superb quality and come with clear instructions and all the necessary fittings. I found your website and service excellent and can recommend your company. Regards Dennis Hibbert
Thank you for supplying a quality product at a good price and an excellent prompt service. Will highly recommend! Kind regards
Just wanted to say thank you for your service. The door handles arrived this am which was most helpful and i am very pleased with the items which will be fixed in the next couple of days. Many thanks
Thank you for your prompt and efficient service; I hope to be able to do further business with you! Best wishes, Anne-Marie
Just a note to say that, as promised, my order arrived today. All in all the service from PDH has been absolutely fantastic so I will be passing on your details to my friend who is about to start complete renovation of her new home. Kind Regards Margaret
Received Door Handles today excellent moor than pleased quick delivery good quality excellent price would shop again
Thank you very much Diane , so far very impressed with your service. Its nice to talk to such a helpful / patient person in an area that I am not familar at all with ! Best Lesley
That’s good news and a quick response I appreciate your help with this. I will certainly recommend Premier Door Handles to anybody looking for door handles, excellent service. Best Regards Mike.
Hi, I just wanted to confirm that the replacement door handle set arrived today & is now installed on the door. I much appreciate the fast & positive response I have had to this issue. It is quite refreshing. Many thanks for all your help. It has certainly been a pleasure to do business with your company. Regards, Charles Weatherley.
Just wanted to let you know that the satin chrome letter box and door handles are just what we wanted. I'd also like to thank you for the attention I received when contacting you, several times! Always patient and courteous. Thanks to all concerned. Jan
Dear Amanda & Heather. A note to let you know that our order has arrived safely and on time. We are very happy with the look of the door knobs and other pieces and would like to thank you both for the hard work you have put in to make sure this has happened. It is great to know that at the current time we are the only people with these great looking door knobs in the UK J Thanks again. Kind Regards Pam Barker
As ever, super efficient and very friendly customer service, excellent email communication for order status and delivery (very useful) and great products....if only all companies were as good as this.....!! Best wishes, Rosalind Rae,
I am very please with the speed of the items i ordered. Ordered online and item was delivered the next lunchtime. The quality very very good as well. Well Done . P Jackson
Excellent - from ordering to receiving. Rachel Carnell
Hi Diane, Just wanted to say thanks for the prompt delivery and great service from your Company. I have ordered a few of these door handles - albeit it dribs and drabs - for my mother who lives in Spain. She liked them so much she has changed all the door handles in her villa. Again, many thanks. Niki Blackburn
Hi there, Thank you for the prompt delivery of my purchase. The towel rail I ordered was a good price and your customer service is excellent Many thanks L Crowe
Very efficient service, thanks. Bob Stewart.
VERY NICE DOOR HANDIES AND GOOD PRICE. AND GOOD SERVICE THANK YOU . MR WAKEFIELD.
The service has been excellent. I was informed straight away that my product wasn't in stock & given a new estimated date & the rest of my order turned up this morning & I only ordered it yesterday. Regards Lesley
Thank you for the email confirming my order. Service was excellent yesterday from a lady named Heather, it was after the designated time but she still answered the phone and took my order, excellent customer service, thank you. I hope to do more business with you in the future. Very refreshing dealing with people that understand 'customer service'. Kind regards christine van der Niet
Good morning. The cabin hooks I ordered were very competitively priced and promptly and reliably delivered by FedEx. Very high quality hooks, well packed. I am very satisfied with this latest purchase from Premier Door Handles and would unhesitatingly recommend you to anyone. John Akerman
The replacement arrived today and it is all in order, thank you. I must say, your service is clearly second to none – I couldn’t be more impressed. I would certainly have no hesitation in recommending you for the quality of service and products, as well as your pricing.
I would like to thank Premier Door Handles for an excellent service supplying me with handles I required at a good price,I would not hesitate recommending them to anybody and I would definetly BUY from them again. Kind Regards Mr N Flowers
Thank your for your prompt receipt and your courteous manner on the phone to find the product and price match. I will certainly use you again. Elaine
Wow, what can I said.. excellent customer service even though the clearly missed the 7 day turn around. Your going to the extra mile i greatly appreciated thanks again for the service after the sale. Jason
Goods arrived as promised and in good condition. A good level of service has been provided. Thanks Martin
Just confirming receipt of the door handles we ordered. Very pleased with the quality of the products. Kind regards Steven Squires
Dear Diane, have today received & fit my handles, many thanks for prompt service, they look good , thanks again Pete cain.............
Dear Diane Thank you to you and your colleague for an excellent service. I will definitely recommend you. Best Wishes Dawn Stebbings
Fantastic service thanks Diane - I will recommend this company to as many people as possible, it is so nice to be able to deal with a company that demonstrates integrity - well done. Kind regards Glenn
Hi,thanks for answering my query about a dust box and i must say that the quality of the handles and latches i bought from you is really first class,far superior to the rubbish i used to buy at b&q etc.The price wasn't half bad too.Thanks, kind regards, chris.