Call us 7 days a week on
01506 467730


Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Premier Door Handle’s relationship with you in relation to this website.

The term 'the company' or 'us' or 'we' refers to the owner of the website .  The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You may not create a link to this website from another website or document without Premier Door Handle's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


This privacy policy sets out how Premier Door Handles uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the data Protection act 1998.

Your personal information will be used by Premier Door Handles and for delivery purposes only.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th March 2009

What we collect

We may collect the following information:

  • name and address including postcode
  • contact information including email address
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


The information contained in this website is for general information purposes only. The information is provided by Premier Door Handles and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Premier Door Handles takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


If the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, we shall have no liability to you unless we are notified either in writing to customer services  within 30 working days of  delivery of the goods in question.

If  purchased goods are not received within 30 days of the date on which you purchased them, we will not be held liable to you unless we are notified in writing to customer services  within 40 days of the date of which you ordered the goods.

After notifying us of faulty or damaged goods or non-delivery or shortage of goods our only obligation will be to either

Make up for any shortage or non-delivery.

Replace any faulty or damaged goods after returns have been inspected

Refund amount paid by you for goods in question.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) which may arise out of any problem you notify to us under this condition and we will not be held liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

No part of these Terms and Conditions is intended to limit any rights you may have as a consumer or other statutory rights that may be not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.


This website and its content is copyright of Premier Door Handles. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


The placing of an order and the entering into of an agreement by the customer is conditional on the customer being over 18 years of age. Quotations by the company shall not constitute offers by the company to supply goods. Orders placed will not be binding until accepted and confirmed by us by electronic mail and only when a charge has been made against the customers card and the order despatched. All such acceptances by the company are subject to stock availability. You will be advised of a delivery date by e-mail.

If we decline to supply goods ordered and  payment has been debited from your credit or debit card, we shall credit  your credit or debit card with the price of the goods asap after declining your order. We shall not be obliged to offer any compensation for any disappointment suffered.

If for any reason we are unable to supply a particular item, we will contact you by e-mail or telephone as soon as possible. You will be advise when goods will become available or you will have the choice of ordering replacement goods and be advised of the cost, or be offered a full refund.

All prices listed on our website are accurate and final at time of ordering and are inclusive of 20% vat.   

All prices, products and special offers are subject to availability and may change before you place your order, but not after.


Standard delivery will be by DPD Courier Service. guarnteed next day delivery service will be by Fedex courier.  We have no control over Fedex  or DPD  delivery times or schedules.

We do not ship part orders


Cancellation of your order is accepted up to and including the end of the 7th working day from the date you receive the goods.

No penalty will be applied for cancelling your order.

You must notify us of the cancellation either by calling our customer Services department on 01506 467730 or by e-mailing   or by writing before the accepted timescale has passed to:-

Web order Cancellations

Premier Door Handles
West Lothian Hardware
Block 11
Whiteside Industrial Estate
EH48 2RX

You must state the invoice number, date of purchase and product code.

If you are in receipt of goods when you cancel, the goods must be returned to Premier Door Handles in unused condition in original packaging with all fixings included within 30 days of cancellation of goods. If goods are not returned within 30 days of cancellation, you will be deemed to have accepted the goods at which point a new purchase contract will be made and you will be charged for your order. This does not affect your statutory rights.

Goods will be returned at customers own expense.

Full refund (excluding any delivery charge) will be credited to your credit/debit card on inspection of returned goods within 14 days


We reserve the right to cancel any orders received if we do not deliver to your area or goods are permanently out of stock.

You will be notified of cancellation by telephone or e-mail as soon after your order is placed as possible and your credit/debit card will be credited with the full amount of your order including any delivery costs.


Payment can be made using any of the credit/debit cards listed or by using Paypal, at time of ordering.


We will match the price of any item with the same product code found on another genuine Internet Based Website.

The 5% discount we offer will only stand if the alternative company also offers this discount.

Call us with the details of where the cheaper item has been found before the order is placed.

Prices cannot be matched once an order has been processed.

We cannot match E-bay or Amazon prices as there are no guarantees that goods sold on E-bay or Amazon are genuine products

Please call us on 01506 467730 if you have any queries.


We encourage and welcome any feedback from our customers

Head office:-

Premier Door Handles
West Lothian Hardware
Block 11
Whiteside Industrial Estate
EH48 2RX


Customer Services Tel:-  01506 467730